Terms of Use

Welcome to Evelyn&Fox. These Terms and Conditions govern your use of our website and services. By browsing or purchasing from us, you agree to be bound by the following terms.

The term ‘Evelyn&Fox’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user, viewer, or seller using our platform.

1. Authenticity & Quality Control

At Evelyn&Fox, integrity is our priority. Every item undergoes a rigorous quality control and authenticity process conducted by our experienced internal team and via LegitApp, a leader in luxury authentication, where required.

  • Buyer Responsibility: Because our items are pre-owned, they vary in condition. We provide high-resolution photos and detailed descriptions for every product. Please review these carefully before purchasing.
  • Liability: We strive for 100% accuracy; however, we expressly exclude liability for minor inaccuracies in descriptions to the fullest extent permitted by law.

2. Seller Terms & Consignment

If you are sending items to Evelyn&Fox for resale, the following conditions apply:

  • Initial Inspection & Rejected Items: Please inspect your items thoroughly before sending. If an item is received and found to be damaged, marked, or otherwise unsuitable for sale, we will notify you via email.
    • Return Option: You will have 7 days from the date of notification to pay for the tracked return shipping of the rejected item.
    • Donation Policy: If return shipping is not arranged within 7 days, or if you explicitly decline the return, the item will be donated to charity to clear our limited storage space.
  • Consignment Period: We will host your approved items for sale for a period of 90 days.
  • Unsold Items (Expiration): It is the seller's responsibility to monitor the 90 day expiration date. At the end of this period, you must arrange and pay for tracked return shipping (at your own risk).
  • Storage & Abandonment: Any items not collected or return-shipped within 2 weeks of the 90 day expiration date will be donated to charity. Evelyn&Fox cannot be held liable for items once they have been donated due to a lack of communication or collection.

3. Returns & Sales

  • Risk of Use: Your use of any information or materials on this website is entirely at your own risk. It is your responsibility to ensure that any products or services meet your specific requirements.

4. Website Use & Intellectual Property

By using the Evelyn&Fox website, you acknowledge and agree to the following:

  • Content Accuracy: The information on our website is for general guidance only and is subject to change without notice. While we strive for perfection, we do not guarantee the absolute accuracy, timeliness, or completeness of the materials. We expressly exclude liability for any technical inaccuracies or typographical errors to the fullest extent permitted by law.
  • User Responsibility: Your use of any information or materials on this site is entirely at your own risk. It is your responsibility to ensure that any products or services featured meet your specific requirements before purchase.
  • Ownership & Copyright: This website contains material which is owned by or licensed to Evelyn&Fox. This includes, but is not limited to, the design, layout, aesthetic "look and feel," and graphics. Reproduction of any part of this site is strictly prohibited without prior written consent.
  • Trademarks: All trademarks featured on this site which are not the property of Evelyn&Fox are duly acknowledged.
  • External Links: Occasionally, we may provide links to other websites for your convenience. These links do not signify an endorsement, and we hold no responsibility for the content or privacy practices of those external sites.
  • Security & Compliance: Unauthorised use of this website may give rise to a claim for damages or be prosecuted as a criminal offence.

5. Governing Law

Your use of this website and any dispute arising from such use is subject to the laws of England and Wales.

5. Privacy & Your Data

A. Data Collection and Usage When you visit Evelyn&Fox, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

  • Order Information: We collect your name, billing address, shipping address, payment information (including credit card numbers via Shopify’s secure gateway), email address, and phone number. We use this to fulfill contracts, process payments, and provide you with order confirmations.

  • Device Information: We collect data using cookies and pixels to load the site accurately and perform analytics to improve our service.

B. Lawful Basis for Processing In accordance with the UK GDPR, we process your personal information under the following legal bases:

  • Your Consent: (e.g., if you opt-in to our newsletter).

  • Contractual Necessity: To deliver the products you have ordered.

  • Legal Obligation: To comply with tax and financial reporting laws (HMRC).

  • Legitimate Interests: To protect our store from fraud and to improve our customer experience.

C. Sharing Personal Information We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also share your information with third-party processors necessary for shipping (e.g., Royal Mail/DPD) and tax compliance. We do not sell your personal data to third parties.

D. Data Retention and International Transfers Your personal information will be retained for our records unless and until you ask us to erase this information. Because Shopify is a global platform, your data may be processed outside of the UK (e.g., in Canada or the USA); however, these transfers are protected by standard contractual clauses to ensure your data remains secure.

E. Your Rights (Data Use and Access Act 2026) Under UK law, you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at hello@evelynandfox.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

6. Cookies A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. we use a number of different cookies, including functional, performance, advertising, and social media or content cookies. You can control and manage cookies through your browser settings.